We are your Insight Agents. Experienced, professional researchers.
Our
Values
Integrity
We provide honest, unbiased evaluations to ensure businesses receive accurate insights that drive meaningful improvement. Data is only valuable when it leads to action. We deliver clear, practical recommendations that help businesses optimize their customer experience.
Collaborative
We work alongside businesses, offering tailored solutions that align with their unique goals and customer expectations. We believe there’s always room to refine, optimize, and elevate experiences, ensuring businesses stay ahead of industry trends and customer expectations.
Customer-centric
Great businesses thrive on exceptional customer experiences. By adding in strategic, actionable customer insights to already existing data and analytics, we help brands understand opportunities and exceed customer expectations, fostering loyalty and long-term success.
Innovation
The business landscape is constantly evolving, and so are we. From traditional mystery shopping to digital and AI-driven insights, we embrace new methods to deliver the best results.
OUR PEOPLE
Our team of professional researchers, designers, human-centered practitioners, and customer experience experts are at your service.
Laurel Stanley and Amelea Rose, both seasoned professionals in research, customer experience and human-centered design, joined forces to establish Insight Agents. Recognizing a gap in the market for unbiased, real-world customer insights, they envisioned a company that could provide businesses with actionable data to enhance service quality and customer satisfaction. Their shared passion for customer experience excellence and innovation led to the creation of Insight Agents, a firm dedicated to helping businesses thrive through expert secret shopper evaluations and strategic consulting services.
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