Better business through insights.

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It all begins with curiosity and a desire to truly understand your customers. Partner with Insight Agents to gain clear, actionable insights that elevate your customer experience.

Simply tell us what areas of your business you want to assess, and our trained secret shoppers will visit your location or website, interacting just like real customers. We collect and analyze data, delivering detailed reports that highlight strengths, uncover gaps, and provide strategies for improvement.

With our findings, you can refine training, enhance service, and optimize operations—turning customer feedback into lasting business success.

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OUR SERVICES

Comprehensive Secret Shopper & Consulting Services

Agent-led professional assessments

Professional Evaluators for Detailed Insights

Our trained secret shoppers conduct in-depth evaluations of your business, assessing service quality, employee interactions, and overall customer experience. This service is ideal for businesses looking for unbiased, expert-driven assessments with detailed performance data and improvement recommendations.

    • Retail & In-Store Shopping Audits

    • Restaurant & Dining Experience Evaluations

    • Hotel & Hospitality Guest Journey Audits

    • Ecommerce & Online Shopping Experience Analysis

Customer-led
evalutaions

Expert-Led Business Optimization

Harness the power of real customer feedback by inviting everyday shoppers to evaluate your business. This service provides authentic, large-scale insights into how your customers truly experience your brand.

    • Customer Experience Strategy & Training

    • Competitor Benchmarking & Industry Analysis

    • Service Design & Operational Consulting

    • Brand Compliance & Mystery Shopping Program Development

Consulting
strategic services

Feedback for Scalable Insights

Beyond evaluations, our team provides custom consulting services to help you turn insights into action. From customer experience strategy to employee training and service design, we work with you to implement meaningful improvements that drive revenue and loyalty.

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    • Large-Scale, Real-World Testing

    • Diverse Customer Perspectives

    • Quick, Actionable Insights at Scale

ELEVATE YOUR BUSINESS

Let Insight Agents be your eyes on the customer experience to help you optimize, improve, and grow.